Guest Refund Policy:
There is a direct correlation between OurGuest cancellation policy and OurGuest refund policy. There are specific instances or problems for which guests are eligible to receive a refund under OurGuest's policy. Guests may be eligible for OurGuest refunds in the following situations:
Host cancels booking:
In the event, a host cancels the booking within 24 hours of check-in, changes the reservation details without the consent of the guest, or fails to provide the keys or access code for check-in.
Inaccurate listing information:
The listing description contained inaccurate or incomplete information. Various factors might influence this, such as the property's size, location, number of bedrooms, and amenities. A broken or malfunctioning appliance could also be listed as an issue.
Issues related to the health and safety of guests:
A host hasn't cleaned the accommodation or disclosed the presence of pets or animals, or the accommodation contains health or safety hazards.
Guests need to notify OurGuest within 24 hours if they experience any of these issues.
The final decision regarding the guest's refund or accommodation will be made by OurGuest. In addition to photos, videos, and other documentation, guests will be required to provide proof of their claim. The applicants must also show that they made attempts to directly contact and resolve the matter with the host. Following that, OurGuest will investigate the claim and contact the guest with a resolution befitting the situation.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ourguest.in.