Cancellation Policy

Cancellation & Refund Policy

Cancellation by Guests who paid Partial amount during booking

  • Cancellation before 14 days of arrival, a full refund will be made with deduction of service charge INR 500/-
  • Cancellation between 7-14 days of arrival, There will be 50% refund of the booking amount and a deduction of service charge INR 500/-.
  • Cancellation in less than 7 days of arrival, No refund will be made.

 

Cancellation by Guests who paid full amount during booking

  • Cancellation before 14 days of arrival, A full refund will be made with deduction of service charge INR 500/-
  • Cancellation between 7-14 days of arrival, There will be 85% refund of the booking amount and a deduction of service charge of INR 500/-
  • Cancellation in less than 7 days of arrival and 48 hours before arrival, There will be a refund for 50% of the paid amount and deduction of Service charge of INR 500/-

 

Guest Refund Policy

Apart from the above straight forward cases of cancellation, there are specific instances or problems for which guests are eligible to receive a refund under OurGuest's policy. Guests may be eligible for OurGuest refunds in the following situations:

1. Host cancels booking

In the event, a host cancels the booking within 24 hours of check-in, changes the reservation details without the consent of the guest, or fails to provide the keys or access code for check-in.

2. Inaccurate listing information

The listing description contained inaccurate or incomplete information. Various factors might influence this, such as the property's size, location, number of bedrooms and amenities. A broken or malfunctioning appliance could also be listed as an issue.

3. Issues related to the health and safety of guests

A host hasn't cleaned the accommodation or disclosed the presence of pets or animals, or the accommodation contains health or safety hazards.

Guests need to notify OurGuest within 24 hours if they experience any of these issues.

The final decision regarding the guest's refund or accommodation will be made by OurGuest. In addition to photos, videos, and other documentation, guests will be required to provide proof of their claim. The applicants must also show that they made attempts to directly contact and resolve the matter with the host. Following that, OurGuest will investigate the claim and contact the guest with a resolution befitting the situation.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ourguest.in or call us at 7669503993.

Guest refund will be completed within 7 - 10 working days from the time of issue raised.