Art Mile Hill Resort

1. The property needs to be taken care of in the interest of safety, sustainability and basic respect. Fines will be levied for certain non-negotiable policies.  
2. No Smoking or lighting candles/ incense etc. inside cottages or in the living/ verandah areas/ private outdoor areas or in public areas of the property to prevent any risk of fire and to respect the other guests. Please use the designated Smoking Zones only - The Kanchenjunga view point, the Terrace Dining Area and the Camping area. Please discard the cigarette butts only in the ashtrays provided. A fine of 50% of the Stay bill will be charged for non compliance with this policy.
3. We request you to help us keep the cottages clean. Kindly use the closed dustbin in the washroom for wet waste and the open dustbin under the study for dry waste. Littering is strictly prohibited. A Cleaning & Damages Charge will be levied if the infrastructure, linen & amenities are found to be in an unreasonably unsanitary or damaged condition upwards of 10% based on the Managers' assessment.
4. No food/ drinks allowed inside the cottages or in the living/ verandah  areas or around the cottages to prevent spills on wooden surfaces/ linen/ damage to the mud walls / attract rodents, cockroaches, flies, ants and other insects. Kindly use only the the terrace & indoor dining areas to dine. We do not provide room service for this reason. We also request that you reduce the wastage of food in the interest of sustainability.
5. Use the Electric Kettle/ Hair Dryer/ Immersion rod if required only on the 15 Ampere sockets provided to prevent any electrical hazard. Electric kettle should only be used to heat water and not to boil tea/ coffee. Kindly ensure that there is water in the kettle at all times in case it is accidentally switched on. In the interest of sustainability, kindly use electricity judiciously. In the event of a power cut, we have emergency solar lamps in the cottage and can help with power banks to charge your phone.
6. Walk only on the pathways for your own safety and to care for the gardens along the pathways. Kindly refrain from plucking flowers. For your safety, exert caution while climbing or coming down the loft stairs. Be careful while walking around the property post sunset in low light.
7. Kindly use the shower curtains while bathing and as far as possible keep the washroom floor dry to prevent any accidents. Keep the washroom door shut to prevent dampness in the living spaces
8. Water is a scarce resource in the Hills, kindly use it judiciously. For the same reason, Housekeeping is conducted after 3 nights of stay. kindly inform our attendants when you would like to change your towels or linen earlier
9. The 'Please Clean My Room' sign on the outside of the door by 10 AM will inform our attendants to also sweep and mop the room, clean surfaces, clean the washroom, empty the dustbins and make the beds. Housekeeping timings are strictly between 10 AM and 12 PM. 
10. Laundry is disallowed to reduce dampness in the cottage. For the same reason, all living area surfaces should be kept free of any damp clothes. There is a towel rack in the bathroom for damp clothes. The Laundry Bag hung at the back of the washroom door can be stored away under the sink in case you do not want to use our laundry service. If you would like your clothes laundered, kindly inform our attendants and hand over your laundry bag by 10 AM to receive your clothes at the same time the next day.
11. Kindly use the space under the study tables to store suitcases or the wardrobe for smaller suitcases and bags. We can hold your bags for you at the reception only post check out
12. Cottage keys need to be submitted to the reception before you leave the cottage for any purpose. Kindly carry valuables with you. While our staff will not enter your cottage without your permission, we are not responsible for any damage or loss to your belongings.
13. You are free to connect your devices to our Free WIFI in your rooms at the reception/ dining areas. The password is available on request. Kindly keep music/ video/ speaking volumes low post 10 PM to respect the other guests on the property.
14. While we have made every effort to curb creepy crawlies to find their way into the cottages, it is difficult to completely prevent it in natural buildings. Kindly inform our attendants in case you require help with any insects (mostly attracted to light) / mosquitos (near water and bamboo groves). The forest around the property occasionally has monkeys visiting. Kindly keep a safe distance, do not make eye contact and definitely do not feed them to prevent any aggressive retaliation
15. All staff are instructed not to disturb guests unless absolutely important. The doorbell will be rung in case an attendant would like to speak with you. If you prefer, you may hang the 'Do Not Disturb' sign. If you would like to speak to our attendants or the manager, kindly call on the numbers given on the brochure in your cottage according to the shift timings mentioned
16. In the best interest of hygiene and comfort for the guests after you and prevention of any damage to our property we do not allow pets to accompany guests.